LoyalTea App

General

• What are the benefits of using the Argo Tea app?
• Check out our full status levels here:
• How do I download the Argo Tea app?
• What if I don't have an iPhone or Android device?
• Can I earn visits if I pay with cash or a credit or debit card instead of the Argo Tea app?
• Where can I use the Argo Tea app?

Account Management

• What types of credit and debit cards can I use?
• Where can I see my transaction history?
• How do I change/manage my payment method?
• How do I reset my password?
• Terms & Conditions

Charges & Refunds

• What is monthly billing and how does it affect me?
• How am I alerted about monthly billing?
• What if I want to change the date I am billed on?
• I never spent this much at Argo Tea. Why is it appearing on my bank statement?
• I was double-charged! How do I get a refund?
• I don't recognize a charge on my account. What do I do?

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Credit & Rewards

• Why wasn't my promotional credit redeemed on my order?
• Is the Argo Tea app secure?
• How do I earn credit?
• How do I know that the credit was applied to my purchase?
• Can I redeem a credit and earn a visit credit at the same time?
• Will my rewards credit ever expire?

Security

• Is the Argo Tea app secure?
• I lost my phone! (or participating QR-code card)
• How do I add a security PIN or Touch ID to my app, and what if I forget it?

Old LoyalTea Cards

• Can I keep using my old card?
• How can I check the balance of my old card?
• What happens if I lost my old card before I migrated my account over to the app?