What happens if I lost my old card before I migrated my account over to the app?

If you lost your old LoyalTea card before you moved your account over to our new mobile app platform, please email [e-mail] with your first and last name, email address and card number (if available). We will respond with instructions on how to access your account balance via our mobile app.

Sorry, we can only retain the balance from registered cards. We are not responsible for the balance on lost or stolen cards, thus we encourage you to contact us as soon as possible.