I don't recognize a charge on my account. What do I do?

Security is our highest priority at Argo Tea. If you do not recognize a transaction in your history, or if you receive a receipt for a purchase you did not make, please follow these steps immediately:

1. De-authenticate your devices by logging into www.thelevelup.com. Click on Control Panel at the top of the page and select De-authenticate Devices. This will reset your Argo Tea barcode and log your account out of all devices.
2. Contact us! Please e-mail [e-mail] from the e-mail address linked to your account with the following info:
• date, amount and location of unrecognized charge
• best phone number to contact you with further questions
3. A member of our support team will contact you as soon as possible.